I have tried for months to secure a conversation with Radnet’s CEO Howard to urge him to change the direction of this company from relentless expansion compromising service to one where improving service is the top priority. I have failed but I REFUSE TO BEND hence the name of this website. I hope you can help.
If you need to visit a Radnet Lab for a biopsy, MRI or any medical procedures/test they offer please read this first.
It may not be obvious you are visiting a Radnet run lab as they use different names so you can check on their website here:
Find an Imaging Center | RadNet Inc
If you have had a bad experience call Sara Gladstone Radnet Operations Director at 818 326 5042 or email her at [email protected]
Their CEO’s email address is I believe: [email protected]
His name is Howard Berger.
Here is my story:
When my daughter discovered a small lump in her breast, she went to her local RadNet for a breast biopsy and an MRI. In both cases, the results were severely delayed by weeks—delays that, in my opinion, endangered her life, as the biopsy eventually revealed that she had breast cancer. It wasn’t just the delays; the overall support at RadNet was appalling. Much of their service is handled overseas by staff who struggle to communicate effectively and seem to lack genuine customer service commitment. Attempts to escalate the issue to a manager produced no results. I even drove my daughter to their Temecula location, where the manager assured her that her case would be thoroughly investigated—but nothing came of it.
I have lodged complaints at multiple levels with RadNet’s management regarding the poor performance in my daughter’s care. My research on Yelp shows that my experience—and my daughter’s—is echoed hundreds, if not thousands, of times. Many RadNet locations barely achieve a one-and-a-half-star rating. While a poorly reviewed restaurant may not be life-threatening, delayed medical results combined with abysmal customer service can have dire consequences. (Please scroll down to see some random Yelp reviews; one location has a few recent better reviews, possibly because I started my complaint late last year.)
My research further revealed that their CEO earns around $6 million a year, with $4 million in bonuses. As someone with a corporate background, I suspect these bonuses are solely tied to profit and relentless expansion—a pursuit that has clearly taken precedence over patient care. I am willing to wager that not a single penny is reinvested in improving service; on the contrary, they appear to be outsourcing service overseas, further degrading response times.
Meanwhile, RadNet shareholders and their CEO continue to profit handsomely from bonuses and record high stock prices, even as serious issues in patient care persist.
So the game plan appears to be constant growth through acquisitions, strengthening the existing—and in my opinion, already poor—customer service systems, as reflected in Yelp reviews. I’m happy to see companies profit from their business strategies, but not at the expense of service quality and, ultimately, endangering lives.
I urge anyone who has experienced similar issues to escalate their concerns. It is unacceptable for an organization responsible for critical medical services to prioritize profit over timely, effective care.
Here are just a few YELP reviews. Is there one of their offices with good reveiws?
Thanks for reading.
Ron
YELP REVIEWS – just a sample
San Clemente *
Very unprofessional office, environment. I had an appt scheduled for a CT. I showed up and they said they don’t have a tech, don’t know when they’ll have a tech and that they can schedule me in 2 weeks w the closest location in Santa Ana.
I had to prep for the appt. And adjust my schedule so a phone call to save me the trip would’ve been nice. She said someone should’ve reached out to me. No one did- I received paperwork to fill out via text and email so they clearly had my contact info correct.
Temecula CA *
Myself and my Granddaughter had an appointment. The people at the window acted as if they couldn’t be bothered. We waited over three hours they never would tell us how long it would be. After spending $45.00 for the mammogram we had to leave. Whether you make an appointment be prepared to wait forever. Horrible!
Signal Hill CA
Rolling Oaks
Review is for the overseas phone scheduling line. To say that they completely SUCK is being really kind!!!
I had a CT scan already scheduled but needed to reschedule due to chronic pain that made walking difficult today. Pain varies from day to day. So I called & just my luck I get an overseas representative (Philippines).
She rescheduled the appt & I made the mistake of asking a simple question: can I do walk in X-rays at this location? She couldn’t answer the question, put me on hold for 20 mins then opened the line & hung up!! I called back three times, again overseas representatives, and I got hung up on by those representatives too. The last rep literally hung up on me mid sentence as I was explaining what had happened.
LA
This is the WORST unprofessional, uncaring establishment. They don’t care about their patients and some are very rude.